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Privacy and cookies

How we collect, use and store personal data

Humanity & Inclusion UK is committed to safeguarding your privacy online and keeping your personal information secure.

Who are we?

This website is owned and managed by Humanity & Inclusion UK and the processing of your personal data is carried out by us or on our behalf.

Humanity & Inclusion UK is the operating name of Handicap International UK, a charity registered in the UK (No 1082565) and a UK company (No 4010383) registered at 9 Rushworth Street, London SE1 0RB.

How to contact us

If you have any questions about how we manage and protect your personal information which are not answered by this statement, please contact:

The Data Protection Officer
Humanity & Inclusion UK
9 Rushworth Street, London SE1 0RB

Or contact our Supporter Care team by email at supportercare.uk[at]hi.org, or by telephone on 0870 774 3737.

Notification of change of Privacy & Cookies policy

We reserve the right to amend this Privacy and Cookies policy from time to time. Please visit this website section periodically in order to keep up to date with the changes in our Privacy policy.

For example, it will be updated to reflect new legal requirements in advance of the EU General Data Protection Regulation coming into force in the UK on 25th May 2018.

Cookie Consent

By using our website, our social media pages (such as Facebook, Twitter, YouTube, Google+ and Instagram), subscribing to our services, donating to us, and/or shopping online, you agree that, unless you have set your computer's browser to reject cookies, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

In order to remember that you have accepted our use of cookies, we will place a temporary cookie to remember your consent for 3 months. 

For more detailed information on how this site uses cookies, please see our Cookies policy below.


Privacy policy

How do we use your information?

We may use your information in a number of ways, including:

  • To provide you with information, products or services that you have requested from us or that we feel may be of interest to you;
  • To provide you with information about our work or our activities;
  • To invite you to participate in interactive features on our website;
  • To process donations we may receive from you;
  • To fundraise in accordance with our internal policies and procedures;
  • For administrative purposes (for example, we may contact you regarding an event for which you have registered, to provide information requested from us or with a query regarding a donation you may have made to us);
  • For internal record keeping relating to any donations, feedback, or complaints;
  • To invite you to participate in voluntary surveys or research;
  • To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
  • To analyse and improve the content and operation of our website;
  • To analyse and improve our internal business processes;
  • To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
  • To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics (as described below);
  • To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours (as described below);
  • Where we are required by law to disclose or otherwise use your information.

In particular, we may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner.  We may also send you service communications via email or text, for example where you place an order for goods or services on our website, or you have made a donation by text.

If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have told us that you would prefer not to hear from us in this way.  We provide information about how you can change your marketing preferences in all communications.

How will we analyse the information we collect about you?

In our Supporter Promise, we have committed to communicating with you using an approach that is right for you. This means that we carefully manage the communications we send you to ensure that we are contacting you in the most appropriate way and that we are not sending you unwanted communications. 

In order to do this, we may combine the information that we collect about you and analyse what we know about your interests, preferences and level of potential engagement or donation. We may also use statistical analysis to analyse this data and understand the likelihood that you will be interested in or responsive to a campaign or message. We may use third party service providers to assist us in this process.  We may also use your data to assist us in finding new potential supporters using your likes and interests.

You can opt out of your data being analysed by contacting our Supporter Care Team, but doing this may mean that you stop receiving marketing communications from us more generally.
 
In accordance with our legal and regulatory obligations and our internal policies and procedures, we may also use personal information to carry out due diligence on potential or actual donors.  If you opt out of analysis of your data for due diligence purposes, we may not be able to accept donations from you.

Where you have agreed to receive email or SMS marketing communications from us, we may provide your email address or mobile phone number in an encrypted format to social media companies, such as Facebook, Instagram, Twitter or YouTube, or to digital advertising networks that are providing services to us by displaying our advertising to you on those social media platforms and other websites, as well as identifying audiences with interests similar to yours.

You can opt out of your data being used to display advertising to you by contacting our Supporter Care Team or our Data Protection Officer as described below.  However, this will not prevent our advertisements being shown to you on a randomised basis or based on cookie data and may mean that you stop receiving marketing communications from us more generally. We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.

How is your personal data protected?

Your personal data is protected by specific legislation, including:

  • The Data Protection Act 2018 (UK)
  • The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  • Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”).
  • General Data Protection Regulation (EU) 2016/679.

Humanity & Inclusion UK takes the care of your data seriously and is committed to protecting your personal information that you provide to us. We aim to exceed our legal obligations by following best practice, such as the Institute of Fundraising’s Data Protection Code, and reviewing our procedures regularly.

We are registered with the Fundraising Regulator, which sets and maintains the standards for charitable fundraising, aiming to ensure that fundraising is respectful, open, honest and accountable to the public. We are committed to complying with its Fundraising Promise and the Code of Fundraising Practice.

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Humanity & Inclusion UK and your use of such websites is at your own risk.

How do we collect information?

This privacy policy tells you what to expect when this website collects personal information. It applies to information we collect about visitors to this website, and those who log in to this website.

When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We may supplement what we know about you with information that is available to the public. For example, in order to ensure that our communication with you is relevant and tailored to your background and interests, we may collect information about you from publicly-available sources either directly or through third-party subscription services or service providers. See above for more information.

Do we use ‘cookies’ on our website?

Yes. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies cannot be used by themselves to identify you. For more detailed information on how this site uses cookies, please see our Cookies policy below.

Third-party content

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

Surveys

Occasionally we may ask you to fill in questionnaires or surveys whilst online. The data collected by the questionnaire or survey will only be used for the purpose stated on the form. You may also be given the opportunity to add your personal information such as telephone or email address to our databases so we can contact you in the future. We will only use this information to contact you if you expressly give us permission to do so.

Financial information

In order to process financial transactions on our website, we may ask you for your bank or credit card details. All online transactions will be encrypted through a secure online payment provider using SSL (Secure Sockets Layer). We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website.

Personal information

When you supply information such as your name or email address to us, we are legally obliged by the Data Protection Act 1998 to ensure that we only use this information for the purpose for which it was requested, and to ensure that it is kept securely.

Children’s data

When you submit your information to us through the website (e.g. in a form, donation, petition, poll or any other means) you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any other time is true.

Email terms of use

The content of any email that you receive from us reflects the views of its author and does not necessarily reflect the views of Humanity & Inclusion UK.

It is also important to point out that emails aren’t always secure, and it can happen that they are intercepted or changed by third parties after they’ve been sent. Humanity & Inclusion UK doesn’t accept liability if this happens to emails that we receive or send. Please do not send any financial information via email.

Who is my information shared with?

When you submit personal information to Humanity & Inclusion UK, you are sharing that information with Humanity & Inclusion UK alone unless stated otherwise. For example, when you use our secure online donation pages you are going through to a partner company, Secure Trading. This is made clear on the donation page, and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

Humanity & Inclusion UK will not disclose any of your personal information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

Please see above for further information on how we might use your data.

Will you ever share or sell my information?

Humanity & Inclusion UK will not sell or rent your information to anyone. We do sometimes ask third party organisations to contact our supporters on our behalf as part of our fundraising activities. However the third party would be bound by a confidentiality agreement which would prevent them from using information from Humanity & Inclusion UK for any other purpose. The information gathered in this way remains our legal responsibility and we ensure that data is treated with the same level of care as if we were handling it directly.

How long will you keep my information for?

We will keep your information for as long as you have an active relationship with us. If you request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future.

Will my information ever go outside the UK?

Humanity & Inclusion UK may from time to time share the data held on its supporters with the Secretariat of the Humanity & Inclusion Federation (based in France).

In certain circumstances specific personal data may be transferred outside of the EU. This information does not include any financial details. A contract that is binding under the EU legislation is also signed with all the parties involved.

How can I limit or stop receiving messages from Humanity & Inclusion UK?

You can opt out of receiving specific information and types of messages from us by notifying us through the contact details listed below, or by following the opt-out instructions in an email you receive from us.

How can I check, amend or request the deletion of the information you hold about me?

In our Supporter Promise, we pledge to make it clear and easy for you to choose how you hear from us. You may contact us at any time to correct inaccuracies in the data which we hold about you, to change your marketing preferences, or if you wish to receive no further information from us. You can do this by contacting us at the following details:

Email: supportercare.uk[at]hi.org
Telephone: 0870 774 3737
Post: Supporter Care, Humanity & Inclusion UK, 9 Rushworth Street, London, SE1 0RB

It will help us to find and update your information quickly if you include your full name and address with postcode, together with details of the correction to be made.

Alternatively, you can enter your details in the Fundraising Preference Service (FPS) website by searching for Charity Number 1082565 and selecting ‘Humanity & Inclusion UK’. This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at www.fundraisingpreference.org.uk or by calling the telephone helpline on 0300 303 3517.  Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days of your request.  More information about the FPS can be found here.

If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you for marketing purposes.  However, we may still need to contact you for administrative purposes, including (but not limited to):

  • Processing a donation you have made and any related Gift Aid;
  • Providing you with the information you need in order to participate in an activity or event for which you have registered (e.g., a fundraising event); and
  • Explaining and apologising where we have made a mistake.

If you have any additional questions about the personal information we hold or how we manage and protect it, you can always contact us via our Supporter Care team using the details above.


Cookies policy

Do we use ‘cookies’ on our website?

Yes. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.

Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Cookies cannot be used by themselves to identify you.

How do we use cookies?

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about the cookies we use below.

Granting us permission to use cookies

By using our website, our social media pages (such as Facebook, Twitter, YouTube, Google+ and Instagram), subscribing to our services, donating to us and/or shopping online, you agree that, unless you have set your computer's browser to reject cookies, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

In order to remember that you have accepted our use of cookies, we will place a temporary cookie to remember your consent for 3 months. 

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

What types of cookies do we use?

This website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive:

  • The last search term that you used within the site
  • Your preference in terms of accessible viewing options
  • A unique ID to track your session from page to page, which is vitally important should you sign into the site
  • Which page you are looking at within a multi-paged index of content, or search results.

Certain cookies are persistent, meaning that they last beyond a single session, enabling an enhanced user-experience when you return to the site. Again, a non-exhaustive list of examples of the use of persistent cookies includes:

  • To remember your username when signing-in to the site
  • The fact that you have voted in a poll, so that you are prevented from voting multiple times

Website function cookies

  • Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings
  • Showing you which pages you have recently visited
  • Remembering your preferences such as colours, text size and layout

There is no way to prevent these cookies being set other than to not use our site.

  • Third-party content

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video or a Social share button. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Website statistics analytics, testing and personalisation

  • Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

This site uses Google Analytics (www.google.com/intl/en_uk/analytics) to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site. Here is how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html 

You can always opt-out of Google Analytics cookies by Google’s opt-out tool.

  • Site improvement cookies

We may regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. This helps us to offer you a better website.

Other third party cookies

  • Advertising Cookies

Cookies are widely used in online advertising. Neither ourselves, advertisers nor our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising and opt-out of almost all advertising cookies at http://www.youronlinechoices.com. It is worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

  • Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit.

We use these adverts to remind you about our work and how you can help after you have left the website. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported. We are unable to proactively reach out to you as the process is entirely anonymised. You can opt out of these cookies at any time as explained above.

  • Cookies in email

We use cookies to measure the success of the emails we send – so we know what subject lines and stories people liked the most. Although we receive this information with a person’s individual email address, we don’t share this information.

How to control and delete cookies

If you want to stop cookies being filed on your computer in the future, please refer to your internet browser’s instructions. Please note that by deleting or disabling cookies you may not be able to access certain parts of this website.

If you are using Microsoft Internet Explorer and you wish to block Humanity & Inclusion UK’s website cookies, you can do the following:

  1. On your browser tools menu, select ‘Internet Options’
  2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
  3. Type into the ‘Address of website’ field: humanity-inclusion.org.uk
  4. Click on the ‘Block’ button
  5. Click on the OK button.

Cookie management in other widely-used browsers:

Other browsers have similar cookie management abilities somewhere in their preferences settings. Please refer to your browser’s ‘Help’ facility.

You can find more detailed information on disabling cookies at https://ico.org.uk/for-the-public/online/cookies/


Last updated: May 2018